Shipping and Delivery Policy

Nothing is shipped for these. They are delivered in your Astro21 account:

• Member 21, Premium and question packs start as soon as our payment processor confirms the payment, usually within seconds.
• Consultations start when the payment succeeds and last 10 minutes, in the app.

If a purchase does not appear within 24 hours, see “Payment taken but nothing received” in the Refund Policy.

The report is prepared automatically after payment and released at 10:00 am India time (IST) on the next working day after the date of payment. Working days are Monday to Friday. The exact release time is shown before you pay and in My reports.

Where it arrives

• In the app: My reports. Download it there at any time; each download link works for 5 minutes, and you can open a new one whenever you like.
• By email: a link to the PDF, valid for 7 days.
• On WhatsApp: the PDF, or a link to it, valid for 7 days.

Email and WhatsApp go to the address and number you give at checkout. If you give none, we use the email address or phone number you sign in with.

Not received?

• Check My reports in the app first: the report is always there once released.
• Check your spam or promotions folder for the email.
• If it is still missing, write to [To be confirmed: customer care email address]. If it is late, the Refund Policy applies.

Delivery times are estimates. Remote areas, holidays, strikes and bad weather can add delays; we will tell you if your order is held up.

We do not deliver outside India at present.

• You pay the price shown at checkout. No separate delivery charge is added at checkout.
• [To be confirmed: whether shop prices include GST and other taxes]
• [To be confirmed: whether import duty applies, and who pays it]
• Orders are paid online in advance. Cash on delivery is not available.

Please check the address, PIN code and phone number before you pay: the courier uses the phone number to reach you. To change the address, write to [To be confirmed: customer care email address] before the order is dispatched. If a parcel cannot be delivered, we will contact you to arrange another delivery, and tell you in advance about any extra charge.

If the parcel looks damaged or opened when it arrives, you may refuse it, or note the damage with the courier. If you accept it, tell us within 48 hours, with photos of the item and the packaging; for gemstones, please record a short video while opening the parcel.

We will send a replacement or refund you in full, as the Refund Policy sets out.