Refund and Cancellation Policy

1. Write to [To be confirmed: customer care email address] from the email address you sign in with, or include the phone number you sign in with. Give the order or payment reference from your receipt, and say what went wrong.
2. We reply with a decision within 3 working days.
3. Approved refunds go back to the card, UPI account or bank account you paid with, for the full amount approved. It then takes [To be confirmed: time for an approved refund to reach the customer, e.g. 5 to 7 working days] to reach you, depending on your bank.

We charge no cancellation fees.

Payment taken but nothing received

If money left your account but your plan, pack, report or order did not appear, it usually appears by itself within a few minutes, once our payment processor confirms the payment. If it has not appeared after 24 hours, write to us: we will activate it or refund it in full. A payment taken twice for the same order is refunded in full.

Member 21 costs ₹21 for 3 years. It does not renew by itself, so there is nothing to cancel.

• Changed your mind? Ask within 48 hours of paying for a full refund. Your account then returns to Free.
• After 48 hours there is no refund for unused time.
• If you buy Premium while Member 21 is active, Premium replaces it at once and the rest of Member 21 is not refunded.

Premium costs ₹299 for one month. It does not renew by itself and we never charge you automatically, so to “cancel” you simply do not pay for the next month. Premium stays active until the end of the month you paid for.

• Changed your mind? Ask within 48 hours of paying for a full refund, if you have not had a consultation in that time.
• After that, there are no refunds for the unused part of the month.
• If Premium features are unavailable for more than 24 hours in a row because of a fault on our side, we will extend your plan by the time lost or refund that part, as you prefer.

Packs: 1 for ₹99, 5 for ₹259, 10 for ₹789.

• If the AI cannot answer, the question is returned to your balance automatically.
• If you have not used any of the pack’s questions, you can ask for a full refund within 7 days of buying it.
• Questions that have been used are not refundable.

The report costs ₹13,899 and is released at 10:00 am IST on the next working day after payment.

• Before release: you can cancel at any time before 10:00 am IST on the release day shown at checkout, for a full refund. The report is then not released.
• Wrong birth details: if you notice a mistake in the details you entered, tell us before release and we will correct them once, free of charge. After release, a corrected report is a new order.
• Late: if your report has not been released 1 working day after the promised time, you can choose a full refund or keep waiting.
• Our mistake: if the report does not match the details you entered at checkout, or arrives without its personal reading sections, we will fix it and send it again free within 3 working days; if we cannot, we refund it in full.
• After release: the report is personal digital content made for you, so there is no refund for a change of mind once it has been released.

Each consultation is a 10-minute session paid in advance.

• If the astrologer does not reply within the first 5 minutes, or the session fails because of a fault on our side, tell us within 24 hours. We will refund it in full or arrange a new session, as you prefer.
• A consultation that has taken place is not refundable, including when you end it early.
• Dakshina is a voluntary offering and is not refundable, except a duplicate payment or an amount entered by mistake that you report within 24 hours.

Cancelling

You can cancel an order at any time before it is dispatched, for a full refund. Once dispatched, it cannot be cancelled, but you can return it as below.

Damaged, wrong or missing items

Tell us within 48 hours of delivery, with photos of the item and the packaging. For gemstones, please record a short video while opening the parcel. We will send a replacement or refund you in full, including any delivery charge, as you prefer. If a parcel has not arrived 7 days after the promised delivery time, you can ask for a full refund.

Returns when you change your mind

• Return an unused item within 7 days of delivery, in its original packaging, with any tags and certificate.
• Opened consumables (pooja samagri, incense and similar) and items made to order for you cannot be returned for a change of mind.
• For a change-of-mind return you pay the cost of sending it back. We refund the item price once we have received and checked it.

Delivery times and how to report a problem are also on the Shipping and Delivery page.

Deleting your account ends any active plan and any unused questions. If you are still within a refund window above, ask for the refund before you ask for deletion.