Delete your account and data

1. Download any Kundli reports you want to keep, from My reports in the app. They are deleted with your account.
2. If you are still within a refund window, ask for the refund first (see the Refund Policy).
3. Write to [To be confirmed: data protection email address] with the subject “Delete my account”. Send it from the email address you sign in with, or include the phone number you sign in with. Say whether you want everything deleted, or only part (see section 5).
4. We will ask you to confirm the request from that email address or phone number, so nobody else can delete your account.
5. We acknowledge the request within 48 hours, finish within 30 days of your confirmation, and tell you when it is done.

• Your account and sign-in: your phone number or email and account ID. You will be signed out everywhere.
• Your profile: name, gender, birth details, current place, language and settings.
• Your chat history and all saved readings, horoscopes and explanations.
• Your Kundli report files, and the birth details of the people you ordered reports for.
• Your AI usage and AI checker records.
• Any active plan and any unused questions. These end with the account.

• Payment and order records (what was bought, amount, date, references, and for shop orders the delivery address) for 8 years after the financial year of the payment, because tax and accounting law requires them. We remove everything in them that the law does not need.
• Security and sign-in logs for at least 12 months, as Indian data protection rules require.
• Anything needed for an open complaint, refund, payment dispute or legal claim, until it is settled.
• Backups, until they expire; deleted data is not restored from them.

The Data retention page gives the period for each kind of record.

Some things are kept only in your browser, such as your Kundli Milan entries and display settings. We cannot delete those for you: sign out, press “Clear both” on the matching form, or clear site data for astro21.io in your browser. The Cookies and storage page lists each item.

You do not have to delete everything:

• Change your name, birth details or language yourself in your profile.
• Remove your current place by choosing “Use birth place”.
• Ask us to delete your chat history, saved readings or a particular report, and keep the rest of your account.
• Ask us to delete the birth details of someone you ordered a report for. The person themselves can also ask.

You can sign up again later with the same phone number or email, but it will be a new, empty account: earlier plans, questions, history and reports cannot be brought back. Astrologers who want to leave should write to us; their payout records are kept as financial records. For more on your rights, see the Privacy Policy.